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Are you wanting
a Training or workshop individually designed for you?
to your specific requirements, and needs of your company or business
we individually design trainings to train, educate or develop your business in communication excellence,
ways of learning how to learn for more retention of information,
leadership and management that will allow for more understanding of the different ways in which we individually process information, perceive and understand what others are communicating to us, staff requirements,
team building, customer service.
Effective strategies for overcoming conflict in the workplace - Get your conflict resolutions now.
Sick of hiring the wrong person for the job?
Call me now and ask me how I can help you to overcome these problems.
Looking for more effective communication in your workplace
you can pick up the phone today and call
 Lorna on 1300 306 803
for a free consultation to discuss your needs.
Below is a listing of the upcoming
scheduled workshops
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January
2009
Saturday 17th
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Sunday 18th
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The Key To Designing Your Destiny™
- Are you, your family and friends missing out because you are a workaholic?
- Are you having problems balancing your personal life and career?
- Are you experiencing a lot of changes at home or work?
- Do you frequently suffer from Headaches, migraines, rashes?
- Do you suffer from sleepless nights or sleeping restlessly?
- Do you over react when friends or family give you feedback or make a suggestion?
- Does your partner think that you are thin- skinned?
- Can you easily switch off from work and relax or focus on reading or studying?
- Do you smoke and drink too much?
- Do you take regular medication for your nerves, depression or stress?
- Do you often wonder “what is the point”?
- Do you keep making excuses to not join your colleagues of friends?
- Has you interest in intimacy and sex declined?
- Do you often feel you are contributing your best?
- Do you fall asleep in front of the TV, or when with friends?
- Are you impatient and lose control often?
- Do you turn off when others are talking to you?
- Are you bored with your relationship?
Does this sound like you?
Do you think are overstressed?
The reality is, in our modern world, to be alive is to experience some level of stress,
but like food… too much or too little is bad for your health and well- being.
If you are
overwhelmed at work, you aren't nearly as productive as those who manage workplace stresses. Today the most common reason given when people leave their jobs is "Stress" being given as the primary reason for their decision to leave.
What is 'The Secret' - that lies behind the secret?
Discover how the Law of Attraction can work for you
Discovering your Self Dynamics of How you run your brain,
How your thoughts create your reality
How you learn - learning how to Learn,
The Key To Your own Personal Genius,
Your unique Power Zone and circle of excellence,
And Finding Your True Authentic core ‘Self’
Overcome your Fears
Discover where your Communication weaknesses are -
and discover the magic of communicating effectively
Let Go of Anger, Sadness, Guilt, Fear, Resentment
Align your values
Design and Set Achievable Goals
BOOK NOW
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FEBRUARY
2009
Monday 2nd
February
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Building Long Term Relationships with Your Clients
Creating a First and lasting Impression of Excellence
Customers are the No.1 most important part of your business
Everybody talks about the importance of good customer service, but very few businesses today
seem to follow through on providing it to the customer. Your business would not exist without your customers. And if you have customers, you have to have excellent customer service to have them returning to your business.
Good customer service is the lifeblood of any business.
You can offer promotions and slash prices to bring in as many new customers as you want, but unless your client has a pleasant and fulfilling experience the first time, they are unlikely to return and they will not refer to others, and your business won’t be profitable for long.
Good customer service is all about having customers wanting to return
to do repeat business with you. It is about them leaving your business with more than what they were promised or expected from you, having them going away happy – happy enough to pass positive feedback about your business along to others, who may then try your product or your service for themselves and in their turn become repeat customers.
If you’re a good salesperson, you can sell anything to anyone once.
But it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else. The essence of good customer service is the way in which you form a relationship with the customer – a relationship that that individual customer feels that he would like to continue pursuing with you.
How do you go about forming such a relationship?
By remembering the one true secret of good customer service and acting accordingly;
“You will be judged by what you do, and what you say.”
Who are your customers - discover how to identify their needs and what they are looking for.
How loyal and satisfied are they? Are they referring other customers to you?
Develop
excellent Communication Skills -
you will learn how to develop your listening and questioning skills – these are the two necessary cornerstones for great customer service.
Developing an Attitude of Gratitude - Discover how your attitude is the key to whether the customer will enjoy the experience in your business or not, first impression is the lasting impression, get it right the first time. How to always be welcoming regardless of how you feel at that moment
Building Long Term Relationships with Your Clients
Is your front counter person projecting the image you want, are they corteous and welcoming at all times,are they connecting with your client they way in which you would,
or have they allowed their moods to cut off the communication with their attitude or the words they are using?
What is your workplace saying about your company?
What Image are you projecting to your prospective clients, is yourfront office clean, tidy, fresh and have plenty
of light that is welcoming and instantly makes your client feel welcome?
In most small, medium and large businesses today, the most important person in your organisation
is the first person to connect with the customer,
whether it be on the phone or as they enter your premises.
BOOK NOW
Don't wait to Accelerate your Success and Put a smile on every customers face and experience your customer loyalty grow that will put a smile on your face.
Learn how to make every customer action a positive one for you and the customer, and have the peace of mind knowing that you will be getting positive results which will impact the perfomance of all your staff.
Included in the Training
- Full Colour illustrated workbook/manual - your referal manual during and after workshop
- pens, all stationary needs
- Certificate of Achievement
- personal water bottle
- Healthy lunch
- Fresh fruit and refreshments ( Tea, coffee, milo, Herbal Teas, Bottled water)
One Day training
you will have the skills to easily get into rapport with your client and will discover the techniques to successfully communicate, and be rewarded with the praise and acknowledgement for your kindness, understanding and pleasant and welcoming manner in which you delivered your service.
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JANUARY
FEBRUARY
2009
Saturday 31st
January
&
Sunday 1st
February
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The Key To Having
Fun & Happiness in Your Relationship
Wondering what has gone wrong in your relationship, where all the fun and laughter has gone to?
You are no longer talking and sharing your hopes and joys?
Finding there is more criticism, and finding fault or blaming each other in the relationship?
you are always too tired to enjoy sex and become intimate?
You or your spouse are always making excuses not to spend time together?
This is a weekend where you will discover
how to
Bring Laughter and Happiness, Love and Joy
back into Your Relationship
that will allow you to
Re-create and Revive the Romance and Respect
and how to
Have Incredible Sex
BOOK NOW
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FEBRUARY
2008
Saturday 7th
Sunday 8th
Monday 9th
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Are you ready to Gain leadership
through Mastering your Language?
WORDS THAT CHANGE MINDS
Mastering the Language of Influence
3 DAY WORKSHOP
CERTIFIED LAB Profile Training
NOW in Australia.
How would it be for you to be able to ....
............predict from how someone talks,
............how he or she will behave and react in a given situation
............know what will motivate people and have them maintain their motivation level
............be able to prevent and avoid mis-communication problems and move
............ more decisively towards both business onjectives and personal goals.
............Influence a person's behaviour through the way you respond
A Transformational course for those who want to accelerate in
....Recruiting,.... Hiring, .... Employment, .... Sales, .... Marketing, .... Advertising,
Develop High performance teams
Negotiation Skills
Coaching and Career Counselling
Market research
Organisational Change
Education and Learning
Presentation Skills
NO PRIOR KNOWLEDGE REQUIRED
Company In-House Trainings
(in your place of work, Australia wide)
Professional Training Centre
Off Site - Tropical Graden Setting - fully Air conditioned
in Brisbane with FREE Off street parking
15 mins from Brisbane CBD
.
Public Trainings are also available
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FEBRUARY
2009
Friday 20th
Saturday
21st
&
Sunday
22nd
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NLP Brisbane
Accredited NLP Practitioner – Module 1
Internationally Accredited Neuro-Semantics NLP Certification
Creating This foundational module is arounding building
self awareness and understanding our patterns of thinking.
We look at:
Basic NLP Pattern
How you take in and interpret information
Sensory Awareness -
The ways in which we use
our senses as filters to experience
Sensory Acuity - Noticing non-verbal patterns
Learning to communicate through more ‘channels’
Learning How to Learn more effectively -
Spelling, Maths, Vocabulary, Reading, Memory strategies
Eye Accessing Cues
State management
Developing rapport skills by picking key patterns in others, discovering the value of matching and mirroring others
to create high level rapport
Understanding your perceptions - Expanding your perceptions
Basic Meta States
contact Lorna - Email or
Phone 1300 306 803
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MARCH
2009
Saturday 7th
&
Sunday 8th
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Dissolving the Disappointment of Divorce
Are you experiencing loneliness, sadness, fear, anxiety, resentment or anger?
Are you discovering that you have no time for you?
Are you afraid of not finding love again?
Are your children suffering with their school work or have become secluded?
Are you and your ex on healthy speaking terms?
Is your health sufering?
This is a weekend where you will discover
how to
Heal the Hurt, and Dissolve the Disappointment
that will allow you to move on and create the life you want peacefully
Give yourself and your children
the Happiness, Love and Joy you all deserve
BOOK NOW
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MARCH
2009
Friday 20th
Saturday
21st
&
Sunday 22nd
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NLP Brisbane
Accredited NLP Practitioner – Module 2
Internationally Accredited Neuro-Semantics NLP Certification
Connecting Once participants have a high level of self awareness we move into an exploration of how to maintain positive internal states.
This includes:
Framing and Reframing – How it works
Discovering the key to Peak Performance personally and professionally
Obtaining optimal emotional or performance
states on demand
Uncovering the potential within
Meta Model - Using Language for Persuasion and Influence
Using NLP for Effective Selling
contact Lorna - Email or
Phone 1300 306 803
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APRIL
2009
Friday 17th
Saturday 18th
&
Sunday 19th
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NLP Brisbane
Accredited NLP Practitioner – Module 3
Internationally Accredited Neuro-Semantics NLP Certification
Meta programs – Reading People Using Meta Programs
The Time matrix – How we utilise our Time Lines
NLP as a Business Communication Tool
NLP for Negotiating
Hypnotherapy
contact Lorna - Email or
Phone 1300 306 803
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MAY
2009
Friday 15th
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NLP Brisbane
Accredited NLP Practitioner
Assessment and Evaluation
Internationally Accredited Neuro-Semantics NLP Certification
contact Lorna - Email or
Phone 1300 306 803
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